What happens when you get a small group of great minds in aging services together to talk about one of our fields biggest challenges: human capital? You get some great ideas that others in the field can learn from and you come up with a whole bunch of yet to be answered questions! Recruiting and…
Download our free resource “Addressing the Staffing Crisis,” written by Denise Boudreau-Scott and published by ASHA. Solving the complex staffing problem requires the involvement of stakeholders and providers like you! Leaders, including direct supervisors, have a significant impact on retention and recruitment of the best talent. Providers can no longer afford to think of an…
“In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.” – Theodore Roosevelt Conflict avoidance can lead to a dysfunctional work environment. When you accept a behavior or incident that you know is…
“I feel like a mushroom. They keep me in the dark, so I keep them in the dark.” A key member of a leadership team muttered these powerful words when we conducted an organizational assessment for his company. This is what happens when organizations fail to create a culture that embraces open communication. Consider how…
To better support team members try to lead with questions. Why? Because when you lead with questions you will: Increase Engagement. If you ask questions to your team members, it will build a sense of community. They will believe that their ideas are worthwhile and that you value their opinion making them an essential…
Support Their Strengths As leaders, we spend much of our time focused on fixing others’ shortcomings: annual evaluations, coaching sessions, and disciplinary actions all focused on the negatives. Even while walking around our communities the tendency is to point out what is wrong. The emphasis tends to be on what an individual needs to do better,…
A tiny inequity. That’s all it takes sometimes to dim an employee’s enthusiasm. What’s a tiny inequity? It’s a slight injustice or bias as perceived by the team member. What are some examples? A home health aide in a focus group shared her supervisor never remembers her name, but recalls other people’s. A dietary aide huffed the…
Culture fit is not the only factor to consider when hiring the right people, but it sure is important if you want to have kind, caring and engaged employees. Here are three best practices that will drive your current hiring practices forward: Form a Hiring Committee that Includes Employees and Residents Who better to evaluate a…
Changing the culture in an organization takes time, dedication and commitment. We often hear from leaders who are struggling to build positive cultures at work. Despite heroic efforts and seemingly endless attempts to turn the ship, negativity seems to persist around every corner. Team members complain about work the previous shift left behind, supervisors struggle…
