Customer service. The resident experience. Visitor impressions. Every single day, employees are taking countless actions that are helping to support your organization. Or, insert dramatic music, working against it. You can have the most exquisite building and top notch culinary offerings, but NONE of it matters if your team members are unfriendly and rarely willing…
Denise Boudreau-Scott shares the Bright Side of the Staffing Crisis with I Advance Senior Care. Read the full article by clicking here. “The staffing crisis. Sounds scary, doesn’t it? The Bureau of Labor Statistics estimates our country will need an additional 1.3 million nursing, home health and personal care aides in the next ten years, a fact that…
“Why?” That was the question I couldn’t get out of my mind. “WHY?!” My sister, who is a biomedical sales manager, was telling me about a young professional her company hired in 2016. The applicant had a less impressive resume than her fellow candidates, was late for the interview, and did not interview well. However,…
A big thank you to ASHA for inviting Denise Boudreau-Scott, President of Drive, to facilitate a round-table discussion with Greg Roderick, President of Frontier Management, at their annual meeting in January 2017. The round table topic focused on how employee engagement impacts recruitment and retention. At the end of the discussion we asked attendees to share the most…
Senior Housing Forum’s Steve Moran interviewed one of our visionary clients, Faith Ott, President of Sage Age Strategies. Even though she’s known as “Mrs. Strategy” she reached out to Drive to help her company with… you guessed it… STRATEGY! Why on Earth would she do that? Find out when you read the article and watch the video by clicking here!
Drive has had great success working with organizations and associations across the state of NJ to apply for CMP funding to impact change. If you haven’t downloaded our FREE toolkit – a resource – that will help you on your culture change journey, please check it out and share it with others. If you’re interesting in seeking CMP funding…
How much time do you spend on the ‘low performers’ in your organization? If you are like the majority of leaders, the answer is too much! (But wait, I know…you are special. You are not anything like those “other” leaders. YOU would never spend too much time with the low performers.) Well this advice is…
When you create a culture that fosters engaged employees who are committed to serving your mission, living your values, and sharing your vision, what happens? Gallup Inc. has found that the most “engaged” workplaces are: 50% more likely to have lower turnover 56% more likely to have higher-than-average customer loyalty 38% more likely to have above-average…
Why might CMS require mandatory communication training for topics such as dementia management and reporting abuse? For a few minutes, I’d like you to step outside of your role at work and instead step into my family this holiday season. My grandmother is 96 years old, has dementia and lives in an assisted living. She…
