A new year is a great time to set goals (both big picture future goals and SMART goals for the current year). Here are our top 10 must do’s for creating and sustaining a strong culture in 2018. As you navigate these first few weeks of 2018 we recommend that you sit down with your…
Our journeys separated for a day as I took what turned out to be a rather unfulfilling diversion to Los Angeles for the seventh game of the World Series (I’m a rabid Dodger fan.) Francis and Rosie jetted off to New York for a presentation. They were welcomed with open arms by Janice Dabney, who…
The philosophy is not just about residents—it can become an incentive for new hires and a retaining tool for current staff.Long term and post-acute care (LT/PAC) providers in this country are already feeling the impact of a shortage of employees, and, according to statistics, the problem is going to get worse.According to Bureau of Labor…
What do you do when you’ve always given your team members a turkey or a ham for the holidays, but they want a gift certificate? Do you mumble under your breath, “You ungrateful little jerks”? Do you lament, “You’re lucky to be getting anything?” OR…Do you give them a gift certificate plus the turkey and ham? To…
If improving engagement, recruitment, retention AND getting your expenses under control are among your 2018 goals, well then, you are not alone! In fact, we recently spoke to an organization that is struggling with all of these issues. Thinking about it was so overwhelming that they didn’t even want to begin to ponder what it was costing…
A few years ago, a ridiculous but accurate commercial made the rounds on social media. This ingenious video depicted a hurried man and woman on an escalator rushing to get to their destinations on another floor. They are chugging along when suddenly, without warning, the escalator halts to a stop about half way up. The…
People ask us all the time, “Do you offer customer service training?” I say, “Yes, why do you ask?” The reality is their answer varies greatly depending on the specific pain a client is currently experiencing. In the last week I’ve had 5 separate people ask me about our “The Ultimate Customer Experience” workshop. What…
A Nice Problem to Have! When a successful marketing consulting firm experienced rapid, unexpected growth, it turned to Drive to help retain an intimate, “small-organization” culture despite its new size. Sage Age Strategies is a nationally recognized, award-winning strategic marketing organization specializing in operational, marketing and growth solutions individually developed to help senior living and senior care…
For many years as the Administrator at Aviston Countryside Manor, I struggled with how to get my team to ‘get it’. I had a ‘me’ and ‘them’ attitude and our facility, (at that time that is exactly how we functioned) was a staff and resident’s kind of place. Just over 10 years ago I began…
