You shouldn’t wonder how the work happens; you should be where the work happens. Meet the Gemba walk, a leadership tool that could revolutionize your management style and profoundly impact your aging services organization. And no, it has nothing to do with the moonwalk, so leave your dancing shoes at home for this one! Gemba is…
I shared this letter years ago, and I still find myself revisiting it from time to time. I truly love it—well, aside from the bad language! There’s so much relief and inspiration to draw from Airbnb co-founder Brian Chesky’s words. Every leader should read this and think, “Hell yeah!” Relief comes in knowing that if you want your…
The business myth most senior living leaders believe and why this outdated idea is holding you back from lasting success, plus an exciting announcement.It’s time to shatter the misconception holding aging service leaders back: the belief that investing in culture isn’t “worth it”. But here’s the truth: Culture is the key to ALL outcomes. Your…
At first we thought this was an Onion spoof. But, it’s not. The World Health Organization has recognized burnout as an occupational phenomenon. It is not classified as a medical condition, yet. In this context, burnout refers to work-related stress and comes with an ICD-10 and ICD-11 code listed under “Problems associated with employment or unemployment”. According to…
Achieving organizational change can require massive time and effort, but the power of three makes achieving any sized goal possible with ease. Paralysis. That’s my go-to strategy for big projects! I joke, but really, the Mount Everests in work and life have that effect! Where do we start? What the heck do we do? I see it…
Blame is a symptom, and accountability is the cure. Blame gives us flawed humans a sense of control. It grants us an outlet for discomfort, pain, anger, and frustration. And until people are heard or taken seriously in the workplace, they blame. What else can they do? The people who created the chaos they operate…
Uncovering and nurturing a hidden talent is the secret path to great retention, fantastic employee referrals, and it gives you the greatest leadership gift of all: the chance to change lives. Sadly, as leaders, we spend a lot of our time focused on shortcomings: annual evaluations, coaching sessions, disciplinary actions, and simply walking around our…
When great employees are hard to find and even harder to keep, putting your best foot forward throughout the new hire process becomes do or die. You have mere seconds and a few sentences to capture the right person for your organization. That is A LOT of pressure! Then you’ve got to pray they survive…
There’s a path that leads straight up to the pinnacle of your organizational dreams: Get good at the people stuff. Stay good at the people stuff. In my last blog, I wrote about leaders who dare to dream and why you should be one of them. Deep down ALL leaders dream about leaving a legacy….
