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A couple of years ago I begged a friend of mine to introduce me to one of the founders of the Ritz Carlton. (No, I wasn’t looking for a discount, but I wouldn’t turn one down if offered.) I really wanted to learn about the inner workings of The Ritz, which has one of the…

Diversity, Equity, and Inclusion I know it really matters to you. You desperately want everyone in your organization to be treated equally, have a sense of belonging and feel the utmost respect. You’ve enacted Diversity, Equity, and Inclusion (DEI) initiatives to make sure that happens.   But do you really know how your people feel at…

Ghosting is a big problem right now in the senior living job interview scene. The definition is simply not showing up for an interview (or even a shift)! Can you imagine not showing up for something as important as a potential career opportunity?! Unfortunately, it is a sign of the times and very rude, I…

I promised in my last blog that I would share a longer term solution to work on your recruitment challenges. (If you are always going for the quick win, you will never create a major shift, which means you’ll always have a problem.) Recruitment Tip: Consider your employee brand.  Just like you have a marketing…

Remember the days when you used to complain about not being able to find the right candidates for your open positions? Those were the good ole days.  There were actually people applying… right or not!  While you have been tirelessly trying to staff and figure out where all the bonus, overtime, and agency money is…

Some folks are just lucky.  Winning the lottery. That’s lucky! Having Gisele Bündchen’s genetic makeup is pretty dang lucky too.  You know what else is lucky? A senior living organization being named Best Employer in their community during a pandemic. That’s got to be luck, right?  Well, you would just have to ask our clients,…

Understatement of the century: 2020 was a hard year for senior living providers. Curious to see what organizations are doing to rebound from this time? My favorite phone calls and emails to receive are ones that begin with “Can you help us? We want to thank our staff, our leaders, our teams… give them a…

Leadership: Your Duty Think back to a moment when you shined as a leader. A time that you just excelled. An instance that you reflect back on and think with a faint smile and a slight puff of the chest, “Ihelped make that possible.” Got that moment in your head? Good. Chances are very good…

When we measure culture in healthcare organizations, what we are really doing is a deep dive into the values that are being lived and embraced at those organizations. We see certain values take center stage consistently across healthcare organizations, nationwide.  Accountability is one of the big ones. In healthcare, people really want to work alongside other people…

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