In our last blog I touched on identity and respect and how they drive great outcomes, or the opposite, how they drive disengagement and resignations when they’re missing. One of my favorite stories about identity comes from Texas, where apparently there used to be a whole lotta’ littering going on on the roads. It was getting…
How these three words interplay is quite interesting and could turn out to be your biggest ROI yet. If an employee identifies with a low sense of self they will feel worthless and replaceable to their employer. As such, these folks are more likely to quit, more likely to be disengaged, and stand no chance…
I recently learned this fact and I have to say, it’s pretty stunning. Those who voluntarily left their jobs during the Great Resignation of 2021 were ten times more likely to have done so because of a toxic workplace culture than because of compensation. Leaders often focus on pay as the most important issue for their…
It’s gotten so bad, we’ve gotten used to it. The staffing crisis that’s gripped the nation. Favorite places are shuttered. Hours adjusted. Take-out only. Delivery delayed. Events canceled. I find it really sad when we get used to things like that. Think of all the ways you’ve gotten used to being in staffing hell. The…
Can you believe it, we’ve officially reached the holiday season!?! So what better time of year to share our appreciation and gratitude. As a gift for being a loyal reader we want to share a little secret with you. We’ve conducted focus groups with tens of thousands family members, residents and staff on all three shifts…
Diversity, Equity, and InclusionI know it really matters to you. You desperately want everyone in your organization to be treated equally, have a sense of belonging and feel the utmost respect. You’ve enacted Diversity, Equity, and Inclusion (DEI) initiatives to make sure that happens. But do you really know how your people feel at your organization? And how do you know…
A couple of years ago I begged a friend of mine to introduce me to one of the founders of the Ritz Carlton. (No, I wasn’t looking for a discount, but I wouldn’t turn one down if offered.) I really wanted to learn about the inner workings of The Ritz, which has one of the…
Diversity, Equity, and Inclusion I know it really matters to you. You desperately want everyone in your organization to be treated equally, have a sense of belonging and feel the utmost respect. You’ve enacted Diversity, Equity, and Inclusion (DEI) initiatives to make sure that happens. But do you really know how your people feel at…
Ghosting is a big problem right now in the senior living job interview scene. The definition is simply not showing up for an interview (or even a shift)! Can you imagine not showing up for something as important as a potential career opportunity?! Unfortunately, it is a sign of the times and very rude, I…
