I didn’t realize how badly I needed this. I had been desperate. When my phone rang a few weeks ago and Barmi Akbar, CEO of Guardian Healthcare in Pennsylvania (Drive’s friends and longtime clients), asked me to come visit them, I nearly jumped out of my seat and screamed! Play it cool, Denise, play it…
For years, I grappled with how best to grow leaders. Did you know leadership development is a billion-dollar industry? And yet, after all the trainings and resources provided to organizations, companies continue to struggle with this thing called leadership. Why is that? Leadership starts as a deeply “personal” journey. Leaders are each very unique and…
Emotional intelligence has been lauded as the future of leadership, the most desirable leadership tenet, and the number one predictor of professional success and personal excellence. Something as profound and transformative as this requires an expert touch. The Power of EQ CoachingCoaching is a powerful process used to support people in creating positive change in…
Has 2020 been a good year for you? Hmmmm. I think I know the answer to that one! What no one is telling you about 2020 is that plenty of GOOD things happened this year. AND you had something to do with them! It’s worth reminding you that, no matter what happened (or didn’t happen)…
Well, here we are. This doozy of a year is finally wrapping up. (Trust me, I debated using a stronger word than doozy!) In my last email, I challenged you to find all the really great “brag worthy” moments you had in 2020. I know it was a challenge because I did the exercise myself! When I…
Culture = Money If you’re doing it right. But culture can also be a hefty financial drain. And there you are, left to spin your wheels and tinker around with a variety of random moving parts such as occupancy rates, employee engagement, and customer service, to no avail. Meanwhile, the strongest driver of your business financials…
All the lonely people, where do they all come from? (“Eleanor Rigby,” The Beatles) Feeling lonely has inspired many famous musicians to croon their way straight to the bank! But, in senior living, loneliness has team members singing the blues and leaders in the red. Maybe you have never thought of this before as a…
You want to go where everybody knows your name Ever been the new kid at school? Then you will remember the sweaty palms, the butterflies, the sideways glances in the hallway, like it was yesterday. As an adult, being the new person at a job feels pretty darn similar, minus the heavy backpack (and surging…
This is the time for exemplary leaders to shine Step up, be brave, and lead with compassion. Your residents are scared, their families are scared, and your staff is scared. Hell, you are scared. In the middle of the disinfecting, the sanitizing, and the preparation, with phones no doubt ringing off the hook and supplies…
