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Well, here we are. This doozy of a year is finally wrapping up. (Trust me, I debated using a stronger word than doozy!)  In my last email, I challenged you to find all the really great “brag worthy” moments you had in 2020. I know it was a challenge because I did the exercise myself! When I…

Culture = Money If you’re doing it right. But culture can also be a hefty financial drain. And there you are, left to spin your wheels and tinker around with a variety of random moving parts such as occupancy rates, employee engagement, and customer service, to no avail. Meanwhile, the strongest driver of your business financials…

All the lonely people, where do they all come from? (“Eleanor Rigby,” The Beatles) Feeling lonely has inspired many famous musicians to croon their way straight to the bank! But, in senior living, loneliness has team members singing the blues and leaders in the red. Maybe you have never thought of this before as a…

You want to go where everybody knows your name Ever been the new kid at school? Then you will remember the sweaty palms, the butterflies, the sideways glances in the hallway, like it was yesterday.  As an adult, being the new person at a job feels pretty darn similar, minus the heavy backpack (and surging…

This is the time for exemplary leaders to shine Step up, be brave, and lead with compassion. Your residents are scared, their families are scared, and your staff is scared. Hell, you are scared. In the middle of the disinfecting, the sanitizing, and the preparation, with phones no doubt ringing off the hook and supplies…

Each day, my sons and I drive to see my parents who are “boarding” at my sister’s house about twenty minutes away. This is a beloved new ritual in our new normal.  My parents and sister’s family all congregate on the second-floor deck while we stay on the grass below. We play charades and make up random…

Without a doubt, your mind is heavy with questions right now about how your organization is going to emerge from this crisis. Could your organization emerge from this stronger than ever? The word crisis has origins linked to the Latin word certus, which means to sift or separate. Like panning for gold, a crisis filters…

One orders a Tito’s and soda, one orders a Diet Coke, one orders a Cabernet, one orders a Miller Light, one orders a Corona, no lime. The conversation flows. There is always a lot to catch up on. “What do you guys think about culture? It’s become a real buzzword in other industries,” Tito’s asks…

There’s always an outlier, after all. But generally speaking, we find the leaders who boast an open door policy are not great leaders. We may have insulted one or two people out there, but please stick around for us to make our point, and do have an open mind! We’ll try to convince you to…

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