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Some folks are just lucky.  Winning the lottery. That’s lucky! Having Gisele Bündchen’s genetic makeup is pretty dang lucky too.  You know what else is lucky? A senior living organization being named Best Employer in their community during a pandemic. That’s got to be luck, right?  Well, you would just have to ask our clients,…

Understatement of the century: 2020 was a hard year for senior living providers. Curious to see what organizations are doing to rebound from this time? My favorite phone calls and emails to receive are ones that begin with “Can you help us? We want to thank our staff, our leaders, our teams… give them a…

Leadership: Your Duty Think back to a moment when you shined as a leader. A time that you just excelled. An instance that you reflect back on and think with a faint smile and a slight puff of the chest, “Ihelped make that possible.” Got that moment in your head? Good. Chances are very good…

When we measure culture in healthcare organizations, what we are really doing is a deep dive into the values that are being lived and embraced at those organizations. We see certain values take center stage consistently across healthcare organizations, nationwide.  Accountability is one of the big ones. In healthcare, people really want to work alongside other people…

Hello, it’s a magical day in Disney, how may I help you?  When you call Disney for a vacation question, issue, or complaint, you may be asked to stay on the line and complete a one-question survey. The question… Would you hire the Disney employee who just helped you if you were looking to hire…

Staffing issues are the new pandemic. Every industry is desperate for good people to fill the gaps. I see it in my small beach town. Roofers, landscapers, restaurants… all short staffed as we gear up for the high season, with locals looking to do home projects and vacationers flocking here for the summer months. Welcome…

I hear a lot of leaders talking about “turning the corner”. They want to go from the wildly busy, all-encompassing days of COVID back to “the basics”. It even applies to our life at home. I’m talking to you COVID 20 pounds!   If you are finding yourself wanting to get back to normal life, ask yourself…

I didn’t realize how badly I needed this. I had been desperate.  When my phone rang a few weeks ago and Barmi Akbar, CEO of Guardian Healthcare in Pennsylvania (Drive’s friends and longtime clients), asked me to come visit them, I nearly jumped out of my seat and screamed! Play it cool, Denise, play it…

For years, I grappled with how best to grow leaders. Did you know leadership development is a billion-dollar industry? And yet, after all the trainings and resources provided to organizations, companies continue to struggle with this thing called leadership.   Why is that? Leadership starts as a deeply “personal” journey.   Leaders are each very unique and…

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