Did you enjoy reading “The Gemba Walk: How to Lead with Respect,” written by trainer consultant, Sean Carey?In this two-part series, Carey explains “how to build engagement and alignment in your community through a gemba walk. Gemba is Japanese for “the actual place” and a gemba walk involves understanding what is happening in an organization by…
Do you ever have the feeling that staff don’t always follow correct work procedures? Ever get frustrated when a certain policy isn’t followed or a preventable resident incident occurs? Your first reaction may be to blame staff for not working correctly, but oftentimes there is more to the story.” Discover how the Gemba walk…
A look back over the past few months! If you have missed any of these featured articles on our resource page we highly recommend adding them to your summer reading list. Here are 7 articles bound to inspire new ideas. LeadingAge Magazine article, “Staff Retention for Quality and Growth,” explains the importance of retaining team members….
“I feel like such a jerk; I’ve been saying the wrong things and I realize now that yelling back doesn’t help.” A powerful statement as a result of a powerful program that one of our clients, Bergen Regional Medical Center hosted for the residents that live there. It all started with the home’s involvement in the CMS funded grant…
Countless studies show the benefits of engaging patients, residents, family members and staff when delivering quality care. So it should be no surprise that our work heavily focuses on improving levels of engagement and sharing best practices with others. During a 2015 organizational assessment, consultant Denise Boudreau-Scott reported, “The recreation team is ambitious and motivated,…
Regular recognition and frequent appreciation are crucial components to building a team of engaged employees. Without engaged employees, it can be difficult to provide the high quality care and service that your residents deserve and should expect. In fact, as much as 20% of employee productivity can be directly linked to the amount of recognition…
“Offering people the opportunity to share their experiences helps you, as a leader, to see what is going right so you can do more of it. It also lets you address damaging trends that may be undermining your outcomes and reputation.” Discover why in Denise Boudreau-Scott’s, “What You Don’t Know CAN Hurt You!” published on Senior Housing Forum.
Discover “6 ways to avoid meaningless meetings,” written by Denise Boudreau-Scottand featured in Long-Term Living. In this article Denise explains that “meetings don’t have to be poorly run and unproductive. They can inspire employees to take action and stay engaged. Or, at the very least, get employees excited about not having to attend more meetings than necessary.” Click here to learn…
Anchoring change is critical to successful outcomes. We love when our clients reach out to us after our work is “officially” done. It might be for advice on how to achieve a particular goal or sustaining the changes they’ve put into place. Recently Lynnette Johnson, Administrator of Atrium Post-Acute Care of Menominee, sent us an…
