“If you fail to plan, you plan to fail.” Not my favorite quote in the world. Truth be told I actually believe a little bit of failure is a good thing. Especially if you learn a lesson as you are failing forward. But… When it comes to making major changes or improvements I do believe that you…
Did you know that complaining about regulations is a universal pastime? It is! And from what I can tell, Americans have every right to dominate that conversation. Plus, from a show of hands, or lack thereof, the audience at a presentation given by NAB’s Randy Lindner, indicated we might be the only country in the…
What can senior living learn from a luxury sports car company whose founder’s mantra was “Always sell one car less than the market demands?” Turns out a lot! It also turns out I can’t magically make your automotive fantasies come true. BUT I can give you a little bit of Ferrari magic. Two tips that will help get…
Lack of innovation plagues most healthcare organizations. For years, many leaders believed that the patients and residents they serve have no choice but to access the services they provide. They will come in their time of need, whether they like it or not, because they have to…so why change?But that mentality seems to be changing. More and more I am hearing people talk about…
Summer Time Barbecues, Luau’s, Picnics and Outdoor Movies! No matter if you’re 9 or 90 years old, for most of us summer is a special time of year. For many people Memorial Day weekend is the start of summer, while others wait for the summer solace or declare the start of summer when children are officially…
You can run, but you can’t hide! As a leader you can run from conflict in the workplace, but even if you are Usain Bolt you will never be able to outrun its impact. Studies show that employees spend on average 2.8 hours a week dealing with conflict. That’s a lot of wasted time. Conflict usually requires…
A conscious choice. Words of hope that were shared at the recent ALFA annual conference. During the closing general session, a panel of CEOs shared their predications for the field. One of those insights? That one day in the future people will intentionally choose to work and live in senior housing. A Place People Want to…
A tiny injustice. That’s all it takes sometimes to shift an employee’s enthusiasm for their work. What’s a tiny injustice? It’s a slight bias as perceived by the employee. Perceived being the key word. What are some examples? A home health aide that shared the administrator never remembers her name, but recalls other people’s names. A dietary…
Someone waiting on you hand and foot. Doing everything for you. You never have to lift a finger. Sounds pretty good doesn’t it? Perhaps for the short term. If I’m on vacation. But long term? For the rest of my life? It’s certainly not what I want. And I don’t think its what most of…
