CASE STUDIES

McGregor

Key Outcomes

Employee retention soared, rising 15% each year, while turnover kept dropping, showing how powerful culture can be when it’s done right

Accountability increased by 69%, rising from 17.7% to 30.1%, showing stronger ownership across the organization.

Caring increased by 55%, reflecting a deeper focus on connection with others in the organization.

Introduction

For over 100 years, McGregor has supported older adults with exceptional care across a full continuum of services. But like many organizations, they found themselves in a staffing crisis: struggling with high turnover, shortages, and low engagement. That’s when they turned to Drive. Together, we uncovered the root causes of their workforce challenges and developed a clear, actionable strategy to build a stronger, more committed team. The result? A revitalized workforce aligned with McGregor’s mission, ensuring they can continue delivering the care they’re known for, now and into the future.

Strategy

Assessments and Continuous Improvement:

Annual Culture Values Assessments

since 2021 track progress and highlight areas for improvement. Annual reassessments ensure ongoing adjustments and strategic refinement

Focus Groups

explore the Culture Values Assessment results, including department-specific issues and employee concerns.

Drive’s Online Leadership Development Programs

provide McGregor with a ready-to-use training platform that became the foundation for their Leadership Academy allowing their team to focus on applying what they learned rather than spending time developing content.

Emotional Intelligence Coaching

Enhanced senior leaders’ empathy, communication, and leadership skills.

Key Takeaways

McGregor’s success demonstrates that culture isn’t something to leave to chance. By partnering with Drive Culture Outcomes they used a strategic, data-driven approach to culture and turned workforce challenges into measurable progress. Their work on culture not only improved the employee experience, it reinforced their ability to live out their mission every day.

Ann Conn

CEO and President

“Our turnover has decreased while retention has grown by 15% annually. What’s even more meaningful is how welcomed our team members feel and how their career growth aligns seamlessly with our mission.”

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