OUR IMPACT
Customer Service
- 90% of staff state that new communication techniques help them better meet the needs of residents
- 76% of staff surveyed shared that new ways of communicating have made their jobs easier
- 10% increase in the number of residents that say, “Staff speak to me respectfully.”

Engagement
- An overall decrease in the number of staff who felt policies and processes stood in their way
- Resident mentors trained to lead their own Peer Support Group
- Residents, family and staff saw an improvement in dementia education
Person Centeredness
- 89% of residents agree “Staff encourage me to stay independent and to do things for myself.”
- 100% of family members surveyed believe “The staff have a sense of my family member as a unique individual.”
- Resident-led welcoming committee
Price of Engagement
- Increased Census: 9% higher
- Increased Revenue: $11.43 per resident, per day
- Decreased Turnover: 50% less turnover
Based on Commonwealth Fund & Gallup Inc. research
Case Studies

Bergen Regional Medical Center
Learn how we helped NJ’s largest nursing home and hospital embrace a person-centered approach with our in-depth organizational assessment and step-by-step action plan.
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Parker at McCarrick
Can a person-centered approach lead to increased resident and staff engagement? See for yourself.
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Sage Age Strategies
When a successful marketing consulting firm experienced rapid, unexpected growth, it turned to Drive for help it retain an intimate, “small-organization” culture despite its new size.
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