These are tough times for senior living organizations. New regulations, changing payment models, and a hyper-competitive environment mean executives need both a strong, focused vision for the future of their organization and an aligned, engaged workforce able to carry out strategic objectives.
But getting there can be a challenge:
- Senior leaders can get stuck in the weeds and end up micromanaging initiatives without enough knowledge or context of the local conditions.
I have been to a lot of in-services in my lifetime, and unfortunately, there are far more that I don’t remember than those that I do. I have also delivered a lot of in-services myself, and naturally, some have been more impactful than others. Fortunately, with time and experience, I’ve fine-tuned my process for delivering high impact learning experiences.
We are pleased to introduce you to the More Than Meds Toolkit!
We facilitated More Than Meds, an 18-month project funded by the New Jersey Department of Health, utilizing CMS Civil Monetary Penalty (CMP) funds, to reduce the use of antipsychotics in nursing homes through a person-centered approach.
Do you struggle with recruitment and retention? Research shows that the median turnover in skilled nursing homes is about 44%, with a cost of several thousand dollars per replacement.
How can you address this concern and create an environment where employees perform at their highest level and feel excited to come to work?
Did you enjoy reading “The Gemba Walk: How to Lead with Respect,” written by trainer consultant, Sean Carey?
In this two-part series, Carey explains “how to build engagement and alignment in your community through a gemba walk. Gemba is Japanese for “the actual place” and a gemba walk involves understanding what is happening in an organization by going to the specific spot where work happens — the resident room,
“Do you ever have the feeling that staff don’t always follow correct work procedures? Ever get frustrated when a certain policy isn’t followed or a preventable resident incident occurs? Your first reaction may be to blame staff for not working correctly, but oftentimes there is more to the story.”
Discover how the Gemba walk addresses the seven practices of leading with respect.
A look back over the past few months! If you have missed any of these featured articles on our resource page we highly recommend adding them to your summer reading list. Here are 7 articles bound to inspire new ideas.
- LeadingAge Magazine article, “Staff Retention for Quality and Growth,” explains the importance of retaining team members.
Countless studies show the benefits of engaging patients, residents, family members and staff when delivering quality care. So it should be no surprise that our work heavily focuses on improving levels of engagement and sharing best practices with others.
During a 2015 organizational assessment, consultant Denise Boudreau-Scott reported,
Regular recognition and frequent appreciation are crucial components to building a team of engaged employees. Without engaged employees, it can be difficult to provide the high quality care and service that your residents deserve and should expect. In fact, as much as 20% of employee productivity can be directly linked to the amount of recognition or praise an employee has received in the past seven days,