THE BLOG
Give Your Team A Gift
Support Their Strengths
As leaders, we spend much of our time focused on fixing others’ shortcomings: annual evaluations, coaching sessions, and disciplinary actions all focused on the negatives. Even while walking around our communities the tendency is to point out what is wrong.
The emphasis tends to be on what an individual needs to do better,
Rev Up Your Hiring Practice
Culture fit is not the only factor to consider when hiring the right people, but it sure is important if you want to have kind, caring and engaged employees. Here are three best practices that will drive your current hiring practices forward:
Form a Hiring Committee that Includes Employees and Residents
Who better to evaluate a potential new team member than a resident,
The Truth about Culture
Changing the culture in an organization takes time, dedication and commitment.
We often hear from leaders who are struggling to build positive cultures at work. Despite heroic efforts and seemingly endless attempts to turn the ship, negativity seems to persist around every corner. Team members complain about work the previous shift left behind,
One Challenge that Will Transform Your Team!
Cracking the Hospitality Code: What Everyone Should Know about Customer Service. Take the Challenge.
Customer service. The resident experience. Visitor impressions. Every single day, employees are taking countless actions that are helping to support your organization. Or, insert dramatic music, working against it.
You can have the most exquisite building and top notch culinary offerings,
Is This Too Extreme?
For some reason, many leaders in healthcare like to equate things in their lobby to person-centered care. Player pianos. Coffee for visitors. Seating areas with plants. Leaders that were eager to tell me about how they are “doing” culture change have proudly presented each of these examples to me.
Pathetic.
Creating A Culture of Accountability and Coaching the Right People
How much time do you spend on the ‘low performers’ in your organization? If you are like the majority of leaders, the answer is too much! (But wait, I know…you are special. You are not anything like those “other” leaders. YOU would never spend too much time with the low performers.) Well this advice is for the rest of the world,
Clarifying Expectations By Leading With Questions
When you create a culture that fosters engaged employees who are committed to serving your mission, living your values, and sharing your vision, what happens? Gallup Inc. has found that the most “engaged” workplaces are:
- 50% more likely to have lower turnover
- 56% more likely to have higher-than-average customer loyalty
- 38% more likely to have above-average productivity
- and 27% more likely to report higher profitability
We often use Gallup’s 12 key indicators of employee engagement when helping guide clients to creating their own high-performance teams.
Communication is Key
Why might CMS require mandatory communication training for topics such as dementia management and reporting abuse?
For a few minutes, I’d like you to step outside of your role at work and instead step into my family this holiday season. My grandmother is 96 years old, has dementia and lives in an assisted living.
Using Community Engagement to Drive Decisions
If you enjoyed Sean Carey’s article on how to apply strategy to your organization, then you might be interested to learn how Luthercare has embraced this very concept by focusing on community engagement to drive their decisions – and their culture.
Luthercare is a non-profit organization that provides long term care and short-term rehabilitation along with occupational,
Five Ways To Spot Employee Talent
Discover Five Ways to Spot Employee Talent; draw out their gifts to draw them in.
“‘She’s a good nurse. She’s just not very good with people.’ I’m embarrassed to admit I spoke those words a decade ago when I was a nursing home administrator. Sarah was a nurse with questionable emotional intelligence and a dislike for communication.