Want your people to step up and help grow your organization? Then step back and stop giving them all the answers!
According to UT Austin psychology professor, Art Markman, a good boss should ignore you!
While you may prefer to have a highly responsive boss, psychologists believe that highly responsive bosses might actually be doing a disservice to employees and hurting their development.
Have you ever heard an employee utter the words, “That’s not my job?” Or maybe you’ve secretly wished the ground would open up and swallow you when you heard how an employee spoke to a customer. Have you ever been on the receiving end of, “That’s not how we do things around here?”
What do all these things have in common?
A few weeks ago, I had the pleasure of sitting in on an orientation for our client, Rowntree Gardens, a faith-based Continuing Care Retirement Communities (CCRC) that provides a full range of integrated onsite services to meet the changing needs of people as they age. Randy Brown,
Spoiler alert: This blog is not actually about resolutions or losing weight!
My Weight Loss Goal
My husband and I received a Nutribullet for Christmas that came along with a 7-day transformation book; it’s by far the best gift we received for Christmas. Rather than make a new year’s resolution to lose weight,
A new year is a great time to set goals (both big picture future goals and SMART goals for the current year). Here are our top 10 must do’s for creating and sustaining a strong culture in 2018.
As you navigate these first few weeks of 2018 we recommend that you sit down with your team and consider what on this list you do really well and what you need to work as a team this year.
What do you do when you’ve always given your team members a turkey or a ham for the holidays, but they want a gift certificate?
Do you mumble under your breath, “You ungrateful little jerks”? Do you lament, “You’re lucky to be getting anything?”
OR…Do you give them a gift certificate plus the turkey and ham?
If improving engagement, recruitment, retention AND getting your expenses under control are among your 2018 goals, well then, you are not alone!
In fact, we recently spoke to an organization that is struggling with all of these issues. Thinking about it was so overwhelming that they didn’t even want to begin to ponder what it was costing them.
A few years ago, a ridiculous but accurate commercial made the rounds on social media. This ingenious video depicted a hurried man and woman on an escalator rushing to get to their destinations on another floor. They are chugging along when suddenly, without warning, the escalator halts to a stop about half way up.
People ask us all the time, “Do you offer customer service training?” I say, “Yes, why do you ask?”
The reality is their answer varies greatly depending on the specific pain a client is currently experiencing. In the last week I’ve had 5 separate people ask me about our “The Ultimate Customer Experience” workshop.
A Nice Problem to Have!
When a successful marketing consulting firm experienced rapid, unexpected growth, it turned to Drive to help retain an intimate, “small-organization” culture despite its new size. Sage Age Strategies is a nationally recognized, award-winning strategic marketing organization specializing in operational, marketing and growth solutions individually developed to help senior living and senior care providers thrive in their select markets.