“In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.” – Theodore Roosevelt
Conflict avoidance can lead to a dysfunctional work environment. When you accept a behavior or incident that you know is wrong,
“I feel like a mushroom. They keep me in the dark, so I keep them in the dark.”
A key member of a leadership team muttered these powerful words when we conducted an organizational assessment for his company. This is what happens when organizations fail to create a culture that embraces open communication.
To better support team members try to lead with questions. Why? Because when you lead with questions you will:
- Increase Engagement. If you ask questions to your team members, it will build a sense of community. They will believe that their ideas are worthwhile and that you value their opinion making them an essential part of the team.
Support Their Strengths
As leaders, we spend much of our time focused on fixing others’ shortcomings: annual evaluations, coaching sessions, and disciplinary actions all focused on the negatives. Even while walking around our communities the tendency is to point out what is wrong.
The emphasis tends to be on what an individual needs to do better,
Culture fit is not the only factor to consider when hiring the right people, but it sure is important if you want to have kind, caring and engaged employees. Here are three best practices that will drive your current hiring practices forward:
Form a Hiring Committee that Includes Employees and Residents
Who better to evaluate a potential new team member than a resident,
Changing the culture in an organization takes time, dedication and commitment.
We often hear from leaders who are struggling to build positive cultures at work. Despite heroic efforts and seemingly endless attempts to turn the ship, negativity seems to persist around every corner. Team members complain about work the previous shift left behind,
Cracking the Hospitality Code: What Everyone Should Know about Customer Service. Take the Challenge.
Customer service. The resident experience. Visitor impressions. Every single day, employees are taking countless actions that are helping to support your organization. Or, insert dramatic music, working against it.
You can have the most exquisite building and top notch culinary offerings,
For some reason, many leaders in healthcare like to equate things in their lobby to person-centered care. Player pianos. Coffee for visitors. Seating areas with plants. Leaders that were eager to tell me about how they are “doing” culture change have proudly presented each of these examples to me.
How much time do you spend on the ‘low performers’ in your organization? If you are like the majority of leaders, the answer is too much! (But wait, I know…you are special. You are not anything like those “other” leaders. YOU would never spend too much time with the low performers.) Well this advice is for the rest of the world,
When you create a culture that fosters engaged employees who are committed to serving your mission, living your values, and sharing your vision, what happens? Gallup Inc. has found that the most “engaged” workplaces are:
- 50% more likely to have lower turnover
- 56% more likely to have higher-than-average customer loyalty
- 38% more likely to have above-average productivity
- and 27% more likely to report higher profitability
We often use Gallup’s 12 key indicators of employee engagement when helping guide clients to creating their own high-performance teams.