For crying out loud, when can we stop saying “How can we be more like Airbnb and Uber?” and just do it?! Here is the actual how:
In its fledgling days, Airbnb experimented to provide customers with increasing levels of greatness until they had reached the ultimate travel experience (why couldn’t we be one of their test subjects!?).
Yesterday we explored the hard questions around retaining quality employees in senior living. And boy did that resonate with lots of you! The emails flooded in! “Right on!” “We live and breathe this every day but it’s great to read this reminder!”
Then there was the email,
My colleague, Steve Moran of Senior Housing Forum, wrote an article a few years ago that ruffled some feathers, to say the least. His post, Nursing Homes…A National Disgrace prompted scores of angry comments from people crying, “Not my nursing home!”
Beyond the anger, people asked some hard questions about why
so many nursing homes have a terrible reputation.
Now is the perfect time to check in on your progress for your 2019 goals and to review your data measures. You’ll want to sit down with your task force to discuss progress made towards milestone goals and flag priority items for moving forward. While not necessary every month, review your entire strategy to make sure you don’t need to make any major adjustments.
Happy New Year! And happy data tracking in 2019. If you’re committed to making improvements then you must be committed to tracking your data. Annual turnover. Early turnover. Engagement scores. Referrals. Whatever metrics you choose be committed to following through and achieving those desired results. I recommend tracking these all and making sure you’re learning from them.
A few months ago, I delivered a webinar called, “Create A Culture of Care By Building Relationships,” that was all about stretching yourselves as leaders by:
- Building trust
- Being vulnerable
- Sharing stories
- Listening more
- Forming deeper connections with your team and finding their passion and purpose
- And ensuring no one (residents or staff) ever feels invisible
As we draw nearer to the holidays,