The power in just two little words.
A troubling incident at a senior living community made national news recently. Not so surprising, it happens way more than any of us cares to admit. The daughter of the alleged victim, a resident living with dementia, was interviewed and something she said stuck with us.
In our last blog we talked about burnout and how, unfortunately, burnout and senior living go together like cold weather and the flu.
Really, burnout is nothing new. It’s just another symptom of a sickly culture. Skeleton crew team members have to work themselves to the bone to make up for the vacancies left behind by a gaping turnover.
Boo! Ghosting sucks.
Ghosting is a big problem right now in the senior living job interview scene. The definition is simply not showing up for an interview (or even a shift)! Can you imagine not showing up for something as important as a potential career opportunity?! Unfortunately, it is a sign of the times and very rude,
Reading this article may make you uncomfortable. You might think things like, “We could never do that!” Or, “That would never fly in my organization!” But chances are your recruitment efforts could use some shaking up and as we keep saying, the impractical route is the way to drive recruitment results!
A recent article written by Google shared how their employees valued company offered experiences more than a million dollars!
We hate to be Captain Obvious, but there’s a staffing crisis going on and if your organization isn’t rising to the occasion, battle ready, you’re going to be on the losing end of it. (Or maybe you’re already there!)
Chances are the best people for your organization are going to be courted by several competitors.
Back in the day if you had a mystery you would call the Scooby Doo Detective agency. The mystery machine would pull up with a screach and the gang would jump out with their magnifying glasses and “JINKIES!”, the mystery would be solved in minutes! Oh so easy.
Your Culture Mystery.
In senior living and so many other fields the mystery is culture,
A recent conversation I had with an executive made it clear how frustrated he was with his team. “No one steps up to the plate. I ask for a volunteer to take on a project and no one offers to help.” It had been going on for months and finally he realized that while he was working day and night his team was running out the door at 5 PM like Cinderella at the stroke of midnight.
For crying out loud, when can we stop saying “How can we be more like Airbnb and Uber?” and just do it?! Here is the actual how:
In its fledgling days, Airbnb experimented to provide customers with increasing levels of greatness until they had reached the ultimate travel experience (why couldn’t we be one of their test subjects!?).
Yesterday we explored the hard questions around retaining quality employees in senior living. And boy did that resonate with lots of you! The emails flooded in! “Right on!” “We live and breathe this every day but it’s great to read this reminder!”
Then there was the email,
My colleague, Steve Moran of Senior Housing Forum, wrote an article a few years ago that ruffled some feathers, to say the least. His post, Nursing Homes…A National Disgrace prompted scores of angry comments from people crying, “Not my nursing home!”
Beyond the anger, people asked some hard questions about why
so many nursing homes have a terrible reputation.