A few weeks ago, someone complained to me, “My staff is so mean to each other.”
Mean. As in spreading gossip, being cruel to the new guy, and not lending a helping hand to someone in need.
Sounds a little like high school doesn’t it?
Well believe it or not there is a crazy connection between your good ole’ high school days and person-centered care.
Suffer from an empty suggestion box or lack of creative solutions in your organization?
The solution may be found in two little words!
Recently at the Pioneer Network Conference I had the pleasure of attending Karen Stobbe’s session on improv. Karen taught the technique of using the words “Yes and…” when caring for residents with dementia.
My colleague, Steve Moran of Senior Housing Forum, wrote an article a few weeks ago that ruffled some feathers, to say the least.
His post, Nursing Homes…A National Disgrace prompted scores of angry comments from people crying, “Not my nursing home!”
Beyond the anger,
It’s National Nursing Assistants’ Week. Across the country people are giving out t-shirts, pens, button and unfortunately, lots of meaningless praise.
“The nursing assistants are the most important people in the facility.”
I hear that statement all the time, and it makes me cringe, because usually the person uttering it is doing little about it.
Do you know what a “get up” is?
It’s the compassionless phrase many staff members in aging services use to describe the people that are woken up before they really want to be.
Over the years, I have met with thousands of staff members and unfortunately have heard the phrase “get ups” used more often than you would imagine.