Back in the day if you had a mystery you would call the Scooby Doo Detective agency. The mystery machine would pull up with a screach and the gang would jump out with their magnifying glasses and “JINKIES!”, the mystery would be solved in minutes! Oh so easy.
Your Culture Mystery.
In senior living and so many other fields the mystery is culture,
A recent conversation I had with an executive made it clear how frustrated he was with his team. “No one steps up to the plate. I ask for a volunteer to take on a project and no one offers to help.” It had been going on for months and finally he realized that while he was working day and night his team was running out the door at 5 PM like Cinderella at the stroke of midnight.
For crying out loud, when can we stop saying “How can we be more like Airbnb and Uber?” and just do it?! Here is the actual how:
In its fledgling days, Airbnb experimented to provide customers with increasing levels of greatness until they had reached the ultimate travel experience (why couldn’t we be one of their test subjects!?).
Yesterday we explored the hard questions around retaining quality employees in senior living. And boy did that resonate with lots of you! The emails flooded in! “Right on!” “We live and breathe this every day but it’s great to read this reminder!”
Then there was the email,
My colleague, Steve Moran of Senior Housing Forum, wrote an article a few years ago that ruffled some feathers, to say the least. His post, Nursing Homes…A National Disgrace prompted scores of angry comments from people crying, “Not my nursing home!”
Beyond the anger, people asked some hard questions about why
so many nursing homes have a terrible reputation.
Now is the perfect time to check in on your progress for your 2019 goals and to review your data measures. You’ll want to sit down with your task force to discuss progress made towards milestone goals and flag priority items for moving forward. While not necessary every month, review your entire strategy to make sure you don’t need to make any major adjustments.
Happy New Year! And happy data tracking in 2019. If you’re committed to making improvements then you must be committed to tracking your data. Annual turnover. Early turnover. Engagement scores. Referrals. Whatever metrics you choose be committed to following through and achieving those desired results. I recommend tracking these all and making sure you’re learning from them.