THE BLOG

Solved! Your lurking culture mystery.

Back in the day if you had a mystery you would call the Scooby Doo Detective agency. The mystery machine would pull up with a screach and the gang would jump out with their magnifying glasses and “JINKIES!”, the mystery would be solved in minutes! Oh so easy.  

Your Culture Mystery.

In senior living and so many other fields the mystery is culture,

How to Get Your Employees as Committed to Their Work as You Are

A recent conversation I had with an executive made it clear how frustrated he was with his team. “No one steps up to the plate. I ask for a volunteer to take on a project and no one offers to help.” It had been going on for months and finally he realized that while he was working day and night his team was running out the door at 5 PM like Cinderella at the stroke of midnight.

Follow this Impractical Advice

For crying out loud, when can we stop saying “How can we be more like Airbnb and Uber?” and just do it?! Here is the actual how:

In its fledgling days, Airbnb experimented to provide customers with increasing levels of greatness until they had reached the ultimate travel experience (why couldn’t we be one of their test subjects!?).

If we left you hanging yesterday…

Yesterday we explored the hard questions around retaining quality employees in senior living.  And boy did that resonate with lots of you!  The emails flooded in!  “Right on!”  “We live and breathe this every day but it’s great to read this reminder!”

Then there was the email,

Not MY Nursing Home!

My colleague, Steve Moran of Senior Housing Forum, wrote an article a few years ago that ruffled some feathers, to say the least. His post, Nursing Homes…A National Disgrace prompted scores of angry comments from people crying, “Not my nursing home!”

Beyond the anger, people asked some hard questions about why
so many nursing homes have a terrible reputation.

It’s Time to Be An Aging Services Maverick

All “good things” must come to an end. Which is fine when they are being replaced with something way better! 

Over the last few weeks, we’ve been telling you that we’re adding another tool to our tool kit for you. It’s another step in our big hairy audacious goal to revolutionize aging services. 

Marie Kondo for Culture

Please don’t tell me you are the only person on this Earth who hasn’t heard of “tidying up”! Marie Kondo, an organizing expert, is revolutionizing how we think about the items in our life. She started with a New York Times bestseller and now a Netflix series,

One Way to Completely Meet Your Goals

Often, the momentum of a New Year fizzles
out amidst the busy first weeks of the year.  To keep that from happening,
I recently gave some thought to three questions with our team here at Drive.
(If you want to do the same with your team, the questions we used are at the
end of this email!)
 

Making Change Stick – Anchor those Changes in Place by Making it Sustainable

Now is the perfect time to check in on your progress for your 2019 goals and to review your data measures.  You’ll want to sit down with your task force to discuss progress made towards milestone goals and flag priority items for moving forward.  While not necessary every month, review your entire strategy to make sure you don’t need to make any major adjustments. 

What is Recruitment Really Costing You?

Chances are staffing shortages are impacting your organization.  If you’ve never had a chance to stop and calculate what these things are costing you, you might want to do that!  And something tells me you are going to be shocked when you add it up!  Just don’t fall out of your chair when you do. 

Happy New Year! Happy Data Tracking!

Happy New Year! And happy data tracking in 2019.  If you’re committed to making improvements then you must be committed to tracking your data.  Annual turnover. Early turnover. Engagement scores. Referrals.    Whatever metrics you choose be committed to following through and achieving those desired results.  I recommend tracking these all and making sure you’re learning from them.

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