THE BLOG

The Culture Score

Culture = Money

If you’re doing it right.

But culture can also be a hefty financial drain. And there you are, left to spin your wheels and tinker around with a variety of random moving parts such as occupancy rates, employee engagement, and customer service,

The ONE metric you’re missing.

Without a doubt, your mind is heavy with questions right now about how your organization is going to emerge from this crisis.

Could your organization emerge from this stronger than ever?

The word crisis has origins linked to the Latin word certus, which means to sift or separate.

Don’t fight the feelings.

Each day, my sons and I drive to see my parents who are “boarding” at my sister’s house about twenty minutes away. This is a beloved new ritual in our new normal.  My parents and sister’s family all congregate on the second-floor deck while we stay on the grass below.

That fearless leader is you.

This is the time for exemplary leaders to shine

Step up, be brave, and lead with compassion. Your residents are scared, their families are scared, and your staff is scared. Hell, you are scared. In the middle of the disinfecting, the sanitizing, and the preparation, with phones no doubt ringing off the hook and supplies dwindling,

How to keep them coming back for more.

You want to go where everybody knows your name

Ever been the new kid at school? Then you will remember the sweaty palms, the butterflies, the sideways glances in the hallway, like it was yesterday. 

As an adult, being the new person at a job feels pretty darn similar,

A Culture of Loneliness

All the lonely people, where do they all come from?

(“Eleanor Rigby,” The Beatles)

Feeling lonely has inspired many famous musicians to croon their way straight to the bank! But, in senior living, loneliness has team members singing the blues and leaders in the red.

5 Senior Living Leaders Walk Into A Bar

One orders a Tito’s and soda, one orders a Diet Coke, one orders a Cabernet, one orders a Miller Light, one orders a Corona, no lime. The conversation flows. There is always a lot to catch up on.

“What do you guys think about culture? It’s become a real buzzword in other industries,” Tito’s asks the group.

Why you should blow the doors off that open door policy.

There’s always an outlier, after all. But generally speaking, we find the leaders who boast an open door policy are not great leaders.

We may have insulted one or two people out there, but please stick around for us to make our point, and do have an open mind!

Hope in Sheep’s Clothing

By igniting hope, we drive purpose and passion into aging services.

That is our mission at Drive. It’s at the end of every blog, if you are super astute and have noticed. These words are sacred to our small organization. Purpose. Passion. Hope.

Purpose and Passion

Purpose and passion have untold benefits to the seniors of the world.

Accountability to the Rescue!

We talked about blame in our last blog. It’s a nasty outcome of a subpar culture. Blame is the negative posture people tend to take when things are not clear and there is a lack of clarity where they are working. Hands are tied with blame and action is stalled;

The truth behind blame.

Ah, the blame game. Chances are you have blamed someone for something at some point in your life. Been there, done that. Perhaps you were blamed for something. Been there too. 

It is emotionally satisfying to point the finger at someone else! My twin boys sure love to do it.

I’m Sorry.

The power in just two little words.

A troubling incident at a senior living community made national news recently. Not so surprising, it happens way more than any of us cares to admit. The daughter of the alleged victim, a resident living with dementia, was interviewed and something she said stuck with us. 

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