Resident

Engagement

ORGANIZATION 
Parker at McCarrick
Somerset, New Jersey

CHALLENGE
Resident engagement

 

SOLUTION
In-depth assessment including detailed recommendations, a step-by-step action plan and support for sustainability

RESULTS
Increased resident engagement through meaningful pursuits

LEARN HOW ONE HOME EMBRACED A PERSON-CENTERED APPROACH USING AN IN-DEPTH ASSESSMENT AND A STEP-BY-STEP PLAN TO INCREASE RESIDENT AND STAFF ENGAGEMENT.

Parker at McCarrick is a not-for-profit, post-acute rehabilitation and skilled nursing residence that supports 120 patients and residents.  They are known throughout New Jersey for their compassionate and quality care.

Parker at McCarrick engaged with Drive as part of an 18-month CMS funded project, “More Than Meds” to reduce the use of anti-psychotics through a person-centered approach. The program was led by Co- Principle Investigator Michele Ochsner, Co-Principle Investigator/Project Director, Denise Boudreau-Scott and Training Consultant, Sonya Barsness. 

CHALLENGES

  • Residents, family and staff shared the need for more meaningful activities and individualized pursuits.
  • Residents, family and staff noted that there are opportunities for education, especially around supporting residents with dementia.
  • Family members and staff communicated the need to improve the dining experience.
  • Staff noted that their work is often regimented and task oriented, at times due to policies and processes.

OUR WORK

We consistently focus on four areas:

Awaken: Reflect on how each person contributes to the organizational culture
Assess: Review strengths and identify opportunities
Align: Ensure processes support goals
Anchor: Achieve established goals and ensure sustainability 

Drive met with more than 125 team members and held leadership, supervisor and staff retreats, followed by an assessment phase.  This assessment included a survey as well as numerous interviews.  Upon receiving a detailed report of recommendations Drive helped Parker at McCarrick create a steering committee committed to setting goals and working on a step-by-step action plan. 

Denise Boudreau-Scott, owner of Drive, provided project oversight and facilitated training on leadership, communication, and problem solving for managers and staff.

THE RESULTS

  • 100% of family members surveyed believe “The staff have a sense of my family member as a unique individual.”
  • 67% of staff surveyed shared that “I feel my job performance has changed since I have more knowledge of person-centered care.”
  • 62% increase to residents who stated “I enjoy the activities led by staff here.”
  • An overall decrease in the number of staff who felt policies and processes stood in their way.
  • Residents, family and staff saw an improvement in dementia education.
  • The Living with a Purpose Club, the first in the world in a nursing home setting, was created to give back to those less fortunate and has 15 total resident members. One member shared, “As we sit here in our wheelchairs, we are raising money for those less fortunate than us. We have the ability to help others.”

 

“It is indeed clear that building relationships among residents, staff and family members leads to strong trust, and in the end a more meaningful place to live and work.  Here’s to continuing to build an even stronger foundation.”  

Jim Zauner, Administrator