Community
Engagement

ORGANIZATION 
Atrium Senior Living of Princeton
Princeton, NJ

CHALLENGE
Resident Engagement

SOLUTION
In-depth assessment including detailed recommendations, a step-by-step action plan and support for sustainability

RESULTS
Improved resident and staff experience

ENGAGE!
LEARN HOW DRIVE HELPED ONE SENIOR LIVING PROVIDER SHIFT GEARS TO ENGAGE ITS ENTIRE COMMUNITY

Atrium Senior Living of Princeton provides a warm and vibrant environment for 100 residents. In an article written by Jane Adler, and featured in Senior Housing Business Magazine, executive director, Bob Angel, shares that DRIVE was hired to help boost community engagement.

CHALLENGES

  • Residents “seemed satisfied and happy, but not engaged.” Family member commented that her mother is “bored watching people fall asleep.”
  • Staff was positive, but did share small concerns that were having a big impact on engagement: access to water, coffee and tea, ability to break without being paged, access to a microwave.
  • Lack of family involvement

PROCESS

At DRIVE, we guide teams forward by turning tired to inspired! We help employees understand the culture and operational changes that drive and sustain successful, meaningful change in any organization. We focus on four areas:
Awaken: Reflect on each person’s contribution to culture
Assess: Review strengths, identify opportunities
Align: Ensure processes support goals
Anchor: Sustain established changes

Turning Ideas Into Action at Atrium Senior Living of Princeton

Awaken – 5 leaders in a small intimate leadership retreat
Assess – 22 staff members, 11 residents and 1 family member participated in focus groups and one-on-one interviews. Information was compiled into a detailed report of recommendations.
Align – SMART goals and step-by-step action plans were created
Anchor – Sustain changes by participating in a one-year evaluation

RESULTS

  • The resident glee club has performed several times, raising over $1000 for charity
  • Started a resident-staff welcoming committee
  • Created a resident volunteer job fair
  • Partnered with Hospice to create a Celebration of Life program
  • Established daily veterans’ acknowledgement.
  • Music Together classes with young children and their parents are hosted on site.
  • Participating in the Arts Council’s Creative Aging Program
  • Holds bi-weekly art classes.
  • Created employee engagement programs including town hall meetings, special events and outings
  • Implemented an Employee of the Year Program