Customer Service
  • 90% of staff state that new communication techniques help them better meet the needs of residents
  • 76% of staff surveyed shared that new ways of communicating have made their jobs easier
  • 10% increase in the number of residents that say, “Staff speak to me respectfully.”

  • An overall decrease in the number of staff who felt policies and processes stood in their way
  • Resident mentors trained to lead their own Peer Support Group
  • Residents, family and staff saw an improvement in dementia education
Person Centeredness
  • 89% of residents agree “Staff encourage me to stay independent and to do things for myself.”
  • 100% of family members surveyed believe “The staff have a sense of my family member as a unique individual.”
  • Resident-led welcoming committee
Price of Engagement
  • Increased Census: 9% higher
  • Increased Revenue: $11.43 per resident, per day
  • Decreased Turnover: 50% less turnover

Based on Commonwealth Fund & Gallup Inc. research


Case Studies


Bergen Regional Medical Center

Learn how we helped NJ’s largest nursing home and hospital embrace a person-centered approach with our in-depth organizational assessment and step-by-step action plan.


Parker at McCarrick

Can a person-centered approach lead to increased resident and staff engagement? See for yourself.

SA Case Study Photo

Sage Age Strategies

When a successful marketing consulting firm experienced rapid, unexpected growth, it turned to Drive for help it retain an intimate, “small-organization” culture despite its new size. 



  • “You did it again!!!! Thanks for providing great presentations at our regional frontline staff workshops and mid-manager series. Many of those who attended asked us to bring you back and we will do just that…we are looking forward to working with you next year! “

    Leslie Roseboro
    LeadingAge North Carolina
  • “Denise is an amazing speaker who is very easy to work with and is truly passionate about long term care. North Dakota participants thought she was engaging, easy to relate to, provided practical tips and had wonderful and helpful ideas. I would highly recommend Denise as a presenter and would definitely bring her back to North Dakota!”

    Bev Herman
    Education Director
    North Dakota LTC Association
  • “Denise was enjoyable and energetic to watch. Members loved her keynote and shared that it was ‘eye opening’ and contained ‘great information to take back to our building’.”

    Allie Spangler
    Director of Membership Services
    Utah Health Care Association
  • “I was so pleased with the engagement of the audience! Thanks for sharing your beautiful gift with our providers …you educated, inspired and encouraged them…and I have no doubt that it will make a difference in the lives of so many!”

    Mary Brinkley,
    LeadingAge Oklahoma
  • “Fearless in the Face of Crisis was the exact learning our members needed at the exact time. Plus, the Drive team was so easy to work with. I can’t tell you how many participants came to me and said they had new ideas to take back to their communities. That’s learning!”

    Polly Berkley
    Director of Education
    Kansas Health Care Association
  • “I always look forward to the annual conference – I always feel rejuvenated and it reminds me why I’m here. I didn’t anticipate an online program would match an in-person experience but I was lifted mentally, emotionally and spiritually. Looking forward to the rest, thank you so much!”

    Robin B
  • “How can you make your staff connect to the important work that they do, now that the work is so much harder than it was before? That’s exactly what I was looking for and I got the answers in this course.”

    Lisa Corrado
    Executive Director
    Chelsea Senior Living
  • “Team loved your thoughts, energy, ideas and engaging activities. We can’t wait to have you back in a couple of weeks… You really helped get the leadership team’s gears turning!”

    Greg Hensley
    Ohio Masonic Home, Springfield, OH
  • “Denise has a way of getting participants to not only open up about their own experiences, but helps them connect the dots between what she is teaching them and the real life application of those concepts in their everyday work life. She has a unique way of connecting with every person in the room, whether they are in the housekeeping or dietary department or president of the company.”

    Elizabeth Bemis
    VP Marketing & AL Ops
    United Methodist Homes, CT
  • “I can’t thank you enough for the positive energy and synergy that you helped create through the retreat. We are facing some tough challenges ahead and you were able to set the tone for openness and creativeness which will certainly help us achieve our goals. What you also helped create was a bond between us that came about through working together conceptual projects without it being “realtime” which is much more complicated and dramatic when defenses are up.”

    Jack Heiney
    Palmetto Health and Rehab, SC
  • “I would recommend Denise without reservation to any organization looking to elevate their staff’s enthusiasm for embracing organizational change, interpersonal dynamics and leadership empowerment at every level. Specifically our outcomes were more sensitivity to each others personalities; less resistance to change; accepting empowerment; and greater staff involvement.”

    Carl R. McAloose
    President & CEO
    Luthercare, PA