“Do you ever have the feeling that staff don’t always follow correct work procedures? Ever get frustrated when a certain policy isn’t followed or a preventable resident incident occurs? Your first reaction may be to blame staff for not working correctly, but oftentimes there is more to the story.”
Discover how the Gemba walk addresses the seven practices of leading with respect. Team member consultant, Sean Carey, wrote “The Gemba Walk: How to Lead with Respect,” which was featured on Senior Housing Forum.